Exhibitor Support

Thank you for your booking! Here’s what to expect next:

Once your booking is confirmed by our sales team, you’ll receive a welcome email from us. Please read this email carefully — it contains all the essential details and next steps to help you prepare.

You’ll also have the option to schedule an onboarding call with our customer experience team. It’s a great opportunity to learn more about the event and get tips on making the most of your time with us. If this is your first CSI show, we strongly recommend booking this call.

Important Email Information:

• Your welcome email will come from: exhibitors@cruiseshipinteriors-europe.com 
• Your stand/ Product Showcase/ sponsorship invoice will be sent from accounts@closerstillmedia.com
• Should you have any questions about your invoice or payments please contact accounts.elite@closerstillmedia.com.

 

We’re excited to have you on board and look forward to helping you have a successful experience!

Complete or update your exhibitor listing using the Exhibitor Listing Form. 

This information will appear on our Meet the Exhibitors page and may be included in marketing and promotional materials. Make sure all details are accurate and up to date as the event approaches.

Exhibitor Listing Form

Marketing Resources

Visit the Exhibitor Resource Hub for marketing assets and promotional resources.

Resources Hub

Promotional Opportunities

Do you have a latest product launch, project case study, or other exciting news?  Share it with us at exhibitors@cruiseshipinteriors-europe.com for a chance to be featured in our newsletter or social channels!

 

If you would like a set of personalised digital banners to share, please contact Ollie Carter.

You will need to confirm your Operations Contact via the Exhibitor Listing Form, included in your welcome email. Only one contact is allowed, and they must be a company employee with a matching company email domain.The Online Service Centre is now live. Access details are sent from exhibitors@cruiseshipinteriors-europe.com to your nominated operations contact.

Online Service Centre

 

If you need to order any of the following services, you’ll find everything you need under ‘Tasks’ in the Online Service Centre:

• Turnkey Stands
• Flooring
• Electricity
• Furniture
• Stand Cleaning
• International Freight
• Material Handling
• Catering
• Audio-Visual

If you need to change your operations contact or are unsure who your nominated contact is, please email us at exhibitors@cruiseshipinteriors-europe.com as soon as possible.

Please submit the Mandatory Stand Forms in the Online Service Centre, by Monday 20th October 2025. These forms will be linked on the ‘Tasks’ page.

 

To complete the Health and Safety Declaration Form, you’ll need:

• Stand drawings
• Stand dimensions
• Stand number
• Stand contractor information
• Valid Public liability insurance
• Risk assessment

For the best experience, we strongly recommend submitting these forms as early as possible.

Late submissions, incomplete forms, or unanswered questions will result in delays, additional fees, and/or difficulty approving your stand design.

Exhibitor registration is now open!

Please ensure all of your travelling party are registered for their individual badges as this we be required to enter the show hall and to access the invitations to exclusive networking events via the Show App.

Exhibitor Registration

Review the key exhibitor information.

The Exhibitor Support information below contains everything you need to prepare for the event, including information on hotels, travel, visas, venue details, and more.

During the show, you’ll also have access to valuable resources, including our Show App, which offers live attendee details, messaging, event tickets, and more. 

We will release further information here closer to the show.

Here are some key links to prepare yourself to have the best show:

• Floor Plan – Get your bearings ahead of your visit to the Hamburg Messe + Congress
• Lead Capture – Ensure you keep all the contacts made at the show
• Meet the Exhibitors – View your exhibitor listing and check out the other exhibitors taking part in this year’s fair

Make sure you’re up to date with the Exhibitor Checklist.

 

Hotels:

Hotel bookings in partnership with the booking platform, Hotelmap are now live. Click the button below to secure your stat at the internet’s best rates.

Book your stay

 

Visa Supporting Letters:

We are happy to help any way we can in your journey to exhibit with us. If you are requiring supporting documents for a visa, please complete the visa supporting doc request form.

We would kindly ask you to inform yourself about the valid entry requirements (i.e. visa requirement) and complete the necessary formalities in good time before the expo begins. CSI Europe assumes no liability in the event that your visa application is denied, your visa is received too late or in case you are not able to travel to the event due to any other reasons.

Your booth/ sponsorship invoice will be sent from accounts@closerstillmedia.com.

Should you have any questions about your invoice or payments please contact accounts.elite@closerstillmedia.com.

Please add both these email domains to your safe senders list.

Note our new registered company address:
Elite Exhibitions Ltd: CloserStill Media Limited
3rd Floor
The Foundry
77 Fulham Palace Rd
London
W6 8JA

Registration Number: 11554301
Company registered in England and Wales.

The Organisers require that all exhibitors hold a minimum of €5 million public liability coverage. Proof of insurance is a requirement to exhibit at the show.

 

While the Organisers are insured for Public Liability, it is the responsibility of the Exhibitors to take up cover in respect of:

• Loss or damage to their exhibits and stand contents (e.g., theft, fire, natural disasters, etc.).
• Costs from cancelling or postponing the exhibition.
• Injury or illness affecting their staff, agents, or visitors at their stand.
• Any other issues caused by the exhibitor or their team’s negligence or misconduct.

 

This coverage should be from Monday 1st December – Friday 5th December 2025. This should be submitted to us on the Stand Declaration Form, please ensure your documentation is in date before submitting to us.

 

You may require the following information for your insurance documentation:

 

• Company Address: Elite Exhibitions Ltd., Registered Address: CloserStill Media Limited, 3rd Floor, The Foundry, 77 Fulham Palace Road, London W6 8JA

In the Exhibitor Resources Hub you’ll find all the marketing assets, promotional support, and industry knowledge needed in the run-up to the show.

Assets will be added and updated in the months to the show, so we recommend regularly checking back on it.

Exhibitor Resources Hub

Be aware of scam emails offering fake data lists, event guide listings, and accommodation services for Cruise Ship Interiors. This is an on-going industry scam, so please be alert. If you have any questions about potential scam emails, please contact us.

You may receive emails from us and our partners:

• Accounts and Invoices: accounts.elite@closerstillmedia.com
• Exhibitor Support: exhibitors@cruiseshipinteriors-europe.com
• Official booth builder & electrics: AlterExpo | info@alterexpo.com
• Flooring: CTS Fairtrade | mail@cts-fairteam.de
• Stand design approval and Health & Safety: Select International | james@selectiel.com
• Official international freight agent: European International Fairs Ltd. | csieops@european-intl.com

If you have any questions about suppliers you have received email from, please feel free to check with us to ensure they are legitimate.

Our team will never contact you in an attempt to sell Attendee lists.

A lead capture licence will enable up to 4 members of your team access to an app for your smartphones. Using the app, you can scan badges to collect contact details from the people you connect with at the show. Each exhibiting company will only need to purchase one license. The data you collect over the show days will be sent to you after the show.

Lead Capture is now available to purchase via the button below – if you are a CSI+ Member, please contact Claudia for your exclusive discount code.

Purchase Lead Capture

Engage Scanner User Guide

 

Speed Networking is an exciting opportunity designed to connect you, the exhibitor, with key decision-makers and buyers in the cruise industry.

When booking your stand at CSI Europe, you may have also reserved a Speed Networking pass. This pass includes eight personalised five-minute meetings. If you haven’t purchased a pass yet and would like to upgrade your deal to include one, please contact your CSI Europe sales representative.

For a guide on how Speed Networking works or if you’re considering booking a pass in the future, check out our latest blog.

Each company is eligible for one Speed Networking pass, allowing one representative to attend the session.

For any further questions, please email us at exhibitors@cruiseshipinteriors-europe.com.

Sponsor Listing:

Promote yourself as a CSI Europe sponsor with your sponsor listing. You can view your current listing on the Sponsors & Supporters page, and if you wish to update your company’s listing, simply complete the sponsor listing form via the button below.

Listing Form

Hamburg Messe & Congress
Messepl. 1
20357
Hamburg
Germany

 

See the Hamburg Messe & Congress website for location, directions, and parking.