Exhibitor Support

Thank you for your booking! Here’s what to expect next:

Once your booking is confirmed by our sales team, you’ll receive a welcome email from us. Please read this email carefully — it contains all the essential details and next steps to help you prepare.

You’ll also have the option to schedule an onboarding call with our customer experience team. It’s a great opportunity to learn more about the event and get tips on making the most of your time with us. If this is your first CSI show, we strongly recommend booking this call.

Important Email Information:

• Your welcome email will come from: exhibitors@cruiseshipinteriors-europe.com 
• All account and invoice-related emails will come from: accounts@closerstillmedia.com / accounts.elite@closerstillmedia.com 

Actions to take:

▢ Read and save the welcome email for future reference

▢ Confirm contact for the Online Service Centre

▢ Bookmark the Exhibitor Support Page

▢ Schedule an onboarding call with our Customer Experience team – (Optional)

We’re excited to have you on board and look forward to helping you have a successful experience!

Complete or update your exhibitor listing using the Exhibitor Listing Form. 

This information will appear on our Meet the Exhibitors page and may be included in marketing and promotional materials. Make sure all details are accurate and up to date as the event approaches.

Exhibitor Listing Form

Other Promotion Opportunities: 

If you have exciting content, a new product, or noteworthy news, you can request features such as:

• Newsletter highlights
• Social media posts
• Other promotional opportunities

Get in-touch with us at exhibitors@cruiseshipinteriors-europe.com 

Action to take:

▢ Submit or update your Exhibitor Listing Form

▢ Let us know if you have any exciting content or news – (Optional)

Log onto the Online Service Centre, your go-to stand organisation resource – live in late summer 2025

For all information about your stand build, please log into the Online Service Centre.

If you need to order any of the following services, you’ll find everything you need on the “FORMS” Page:

• Turnkey Stands
• Flooring
• Electricity
• Furniture
• Stand Cleaning
• International Freight
• Material Handling
• Catering
• Audio-Visual

Actions to take:

▢ Bookmark the login page

▢ Log into the Online Service Centre

▢ Review all information to ensure you’re fully prepared

▢ Order required services directly with the supplier

Submit Your Mandatory Forms in the Online Service Centre.

Please ensure all mandatory forms are completed by the deadlines provided. Incomplete forms or unanswered questions will result in rejection of your stand design approval.

Stand Declaration Forms
To complete this form, you’ll need:

• Stand drawings
• Stand dimensions 
• Stand number 
• Stand contractor information
• Valid Public liability insurance
• Risk assessment

For the best experience, we strongly recommend submitting these forms as early as possible. Late submissions will result in delays, additional fees, and/or difficulty approving your stand design.

Keep up to date with registration information. 

The registration links will be provided on this page once they become available. At this time, you may also request your personalised visitor registration link. 

Actions to take:

▢ Register for your exhibitor badges

▢ Request your personalised visitor registration link and share it with your clients

Don’t miss this opportunity to prepare and invite your network to the event!

Review the key exhibitor information.

The Exhibitor Support information below contains everything you need to prepare for the event, including information on hotels, travel, visas, venue details, and more.

During the show, you’ll also have access to valuable resources, including our Show App, which offers live attendee details, messaging, event tickets, and more. 

We will release further information here closer to the show.

Actions to take:

▢ Read through the Key Exhibitor Information section below

Hotels:

Hotel bookings in partnership with the booking platform, Hotelmap will go live in the new year. Check back then for the internet’s preferential rates on hotel rooms in Hamburg.

Visa Supporting Letters:

We are happy to help any way we can in your journey to exhibit with us. If you are requiring supporting documents for a visa, please complete the visa supporting doc request form.

We would kindly ask you to inform yourself about the valid entry requirements (i.e. visa requirement) and complete the necessary formalities in good time before the expo begins. CSI Europe assumes no liability in the event that your visa application is denied, your visa is received too late or in case you are not able to travel to the event due to any other reasons.

Your booth/ sponsorship invoice will be sent from accounts@closerstillmedia.com.

Should you have any questions about your invoice or payments please contact accounts.elite@closerstillmedia.com.

Please add both these email domains to your safe senders list.

Note our new registered company address:
Elite Exhibitions Ltd: CloserStill Media Limited
3rd Floor
The Foundry
77 Fulham Palace Rd
London
W6 8JA

Registration Number: 11554301
Company registered in England and Wales.

Be aware of scam emails offering fake data lists, event guide listings, and accommodation services for Cruise Ship Interiors. This is an on-going industry scam, so please be alert. If you have any questions about potential scam emails, please contact us.

Our team will never contact you in an attempt to sell Attendee lists.

A lead capture licence will enable up to 4 members of your team access to an app for your smartphones. Using the app, you can scan badges to collect contact details from the people you connect with at the show. Each exhibiting company will only need to purchase one license. The data you collect over the show days will be sent to you after the show.

Lead Capture will be available to purchase closer to CSI Design Expo Europe 2025.

Speed Networking is an exciting opportunity designed to connect you, the exhibitor, with key decision-makers and buyers in the cruise industry.

When booking your stand at CSI Europe, you may have also reserved a Speed Networking pass. This pass includes eight personalised five-minute meetings. If you haven’t purchased a pass yet and would like to upgrade your deal to include one, please contact your CSI Europe sales representative.

For a guide on how Speed Networking works or if you’re considering booking a pass in the future, check out our latest blog.

Each company is eligible for one Speed Networking pass, allowing one representative to attend the session.

For any further questions, please email us at exhibitors@cruiseshipinteriors-europe.com.

Sponsor Listing:

Promote yourself as a CSI Europe sponsor with your sponsor listing. You can view your current listing on the Sponsors & Supporters page, and if you wish to update your company’s listing, simply complete the Sponsor Listing Form.

Hamburg Messe & Congress
Messepl. 1
20357
Hamburg
Germany

See the Hamburg Messe & Congress website for location, directions, and parking.