Dyson are a household name, known for their innovation and standard-setting technology. Naturally, we were delighted when they agreed to exhibit at Cruise Ship Interiors Expo Europe and had to learn what they were up to, their thoughts on the cruise industry and whether we could get a little sneak peek at what they’d be offering at our show…
Thank you for joining us. Of course we’re all very familiar with Dyson products for home but can you tell us a little more about Dyson’s work in the hospitality sector?
Hospitality environments are under closer scrutiny than ever before. 165,600 TripAdvisor reviews are written every day – and guests are tuned in to every detail that could affect their experience. At Dyson, our mission is to solve the problems other ignore, no matter whether these problems are at home, at work or elsewhere. No one wants to experience long washroom queues, poor air quality or flicker-prone lighting, so our engineers work tirelessly to develop technologies that improve the customer experience. From fast, hygienic hand drying, to controlled, precise lighting and pollutant-free air, Dyson technologies are engineered to improve guest comfort and wellbeing.
What role do you play in the business? Can you fill us in on your job title and what that entails on a day-to-day basis?
As Category Manager for the Professional and Lighting categories at Dyson, I am responsible for the development of all technologies that are engineered for business-to-business use. I spend much of my time in the Dyson Research, Design and Development laboratories in the UK and in Singapore, working with some of the leading experts in engineering fields like motors, filtration and aerodynamics. The Dyson Airblade hand dryers are the most well-known example of the machines I work on, but we are increasingly exploring new areas, although we like to keep our secrets secret so I can’t tell you much more!
Entering into the marine industry is a new development for Dyson. What is it about the industry that excites the company?
A recent study by RD Kennedy (2019), published in a report for Stand.earth, concluded that “Despite being on the open water and in open air, vacationers and cruise ship staff may be exposed to elevated concentrations of particulate matter.” From hand dryers to air treatment, our technology is engineered with wellbeing in mind, and our filtration systems are highly efficient at removing particulates from the air we breathe. We are excited to develop strong partnerships in order to tackle the cruise ship industry’s wellbeing challenges.
Supplying for the cruise industry can come with a unique set of challenges and opportunities. Can you tell us about a recent project of yours in the hospitality sector that was challenging, interesting or unique in some way?
Dyson is working in partnership with the South Place Hotel in London, part of the D&D Group, to help create a modern and forward-thinking environment designed to support the wellbeing and comfort of their guests. With new technology launches across multiple categories earlier this year, our technology portfolio supports wellbeing more than ever before, and South Place is one of the first to bring Dyson’s latest wellbeing technologies into their guest experience.
The South Place Hotel have chosen to remove paper towels from their washrooms in favour of the Dyson Airblade Wash+Dry, offering a more sustainable solution, costing up to 98% less than paper towels, and with less mess. Dyson purifiers project clean air in the exercise studios, whilst the guest suites feature Dyson LightCycle task lighting, tracking ambient light levels to provide the right light for the right time of day, and the Dyson Supersonic hair dryer, whose intelligent heat control system helps avoid extreme heat damage.
The cruise industry has invested a lot in developing technology to tackle levels of pollution onboard their vessels. Dyson offer several air purifying products: how do these help improve air quality?
With the need for well-sealed indoor spaces, air circulation is more limited and pollution can build up. In fact, indoor air pollution can be up to 5x worse than outdoors1. Everyday items such as cleaning products, scented candles and furniture contribute to air pollution. But Dyson purifiers create a cleaner, more comfortable environment. The machines’ fully-sealed filter combines an active carbon filter to remove gases, and a glass HEPA filter that captures 99.95% of microscopic allergens and pollutants as small as 0.1 microns2. Dyson offers a range of technologies from a purifying fan to clean a whole room properly to purification and cooling for personal use – precisely where you need it.
1Hulin et al, Respiratory health and indoor air pollutants based on quantitative exposure assessments, European Respiratory Journal, Oct. 2012.
2Tested to EN1822. Particles as small as 0.1 microns.
And finally, what are you most looking forward to about attending Cruise Ship Interiors Expo Europe?
Dyson solves problems others choose to ignore. Our range of technologies focuses on problems we encounter in many indoor environments: from air quality and light levels to washroom hygiene and even hair damage caused by inefficient hair tools. We are excited to showcase how these will enhance both guest and employee wellbeing in a cruise ship environment and learn more on the specific challenges faced in the cruise sector – so that hopefully our engineers can go about solving them in the future.
Visit Dyson on Stand 214.
Register to attend the first ever Cruise Ship Interiors Expo Europe in Fira Barcelona, 4-5 December.